Maintenance services

To guarantee the proper functioning of the delivered equipment

maintenance
Standard proposal for equipment maintenance
According to your wishes, different formulas are proposed

As part of its service policy, qmt offers management of the maintenance of your equipment. Various standard maintenance contracts are offered to our customers.

During the warranty period, qmt undertakes to repair or replace, free of charge, components recognized as defective, poor workmanship or defects in execution damaged or rendered unusable.

Annual hours available in the contract

The customer benefits from a quota of hours for all the services offered by qmt such as maintenance, training, technical support, etc ... The hours of transport between qmt and the customer are deducted from the overall package. The additional hours worked are invoiced according to the rates defined in §3 of the maintenance documentation.

On-site repair

The customer must provide access to the site and to the logistical / material resources for carrying out the maintenance service. The presence of customer staff is imperative. The supply of spare parts can be offered to the customer after agreements on the price and the supply time.

On-site repair

The customer must provide access to the site and to the logistical / material resources for carrying out the maintenance service. The presence of customer staff is imperative. The supply of spare parts can be offered to the customer after agreements on the price and the supply time.

Access to a protected FTP site

An ftp volume dedicated to the application can be made available, it is read / write accessible and protected by a login and an access code.

Access to a protected FTP site

An ftp volume dedicated to the application can be made available, it is read / write accessible and protected by a login and an access code.

Preventive maintenance

An annual intervention is carried out by qmt in order to carry out the following actions:

  • Backup and archiving of parameters at QMT
  • Image disk creation with backup at QMT
  • General functional check
  • Calibration not certified (identical to the project)
  • Maintenance report

Software update

As part of a continuous subscription to a maintenance contract since the delivery date, qmt offers, at the customer's request, an update of the QMT software. In the event of incompatibility with the components delivered, qmt will guide the customer in the various possible solutions.

Archiving and sustainability management

To secure your system, qmt guarantees the archiving of all technical data:

  • Archiving of the technical file in a secure room.
  • Software code archiving on a secure server and in a bank vault

To ensure the sustainability of your system, qmt monitors the components integrated into the equipment delivered:

  • Information in the event of component end of life
  • Alternative proposal in the event of announced end of life
Intervention of a technician for first level intervention

Assistance & support includes all the services provided in QMT's premises in order to answer questions, help repair breakdowns and configure the system. This is the first level of support corresponding to interventions limited in time.

All formal requests requiring actions followed over time (not feasible during the current day) and / or on-site intervention are excluded from assistance & support, they will therefore be invoiced in addition according to the rates defined under §3.

qmt offers a remote maintenance service, ie the possibility of remotely viewing the software user interface and taking control of it to resolve any problems and to train operators. Remote maintenance is offered with the Teamviewer application if the system is connected to the Internet (http).

Response time

qmt will implement all means to ensure the expected service. The response times are defined as follows.

  • qmt processes the request during the day, within the limits of the company's opening hours (Monday to Friday 9:00 a.m. to 5:00 p.m. excluding public holidays).
  • qmt intervenes within 48 or 72 hours depending on the type of contract.

Access to QMTLink software

For better responsiveness and performance, qmt offers individual, privileged and secure access to its on-line system (incidents, ideas for improvement, etc.). This platform is a direct link between users and qmt development teams. It allows our customers to be instantly informed of the status of submitted tickets.

Spare parts

The parts are covered during the warranty period subject to normal use and recommended by qmt.

qmt aims to store as many parts as possible on the main functions of its hardware platform. However, given the very wide variety, we cannot guarantee immediate availability.

qmt will make every effort through its network of partners to reduce the lead time.

A list of sensitive parts is sent when the systems are delivered (Value and lead time).

The supply of spare parts from the network of qmt partners will only be done after agreement of the customer on the price conditions and the supply times.

qmt is required to meet the lead time. In the event of a delay in supply, in principle, the customer has no right to compensation for damage caused by this delay.

Guaranteed extension

The 12-month legal warranty is extended by an additional 12 months, for a total of 24 months after the date of delivery of the equipment.

A technical team made up of 29 experts on two sites

Technical expertise and service at the heart of our achievements
Guillaume Granelli
Electrical Engineer
Mathilde Vincent
Software Developer
Vahid Fakhfouri, Ph.D.
CTO
Fabrice Seyve
Vision Developer